Last Updated: August 2026

Away Games (“Away Games,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, join our mailing list, contact us, book an experience, or otherwise interact with Away Games.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT
Depending on how you interact with Away Games, we may collect information including:

Contact Information
Your name, email address, telephone number, mailing address, and other contact information you choose to provide.

Booking Information
Information necessary to reserve or participate in an Away Games experience, including your selected trip, accommodation preferences, travel-related information, emergency contact information, and other details reasonably necessary to coordinate your experience.

Pickleball Information
We may collect information such as your self-reported skill level, playing experience, preferences, and other pickleball-related information to organize appropriate coaching, clinics, groups, and skill-matched play.

Payment Information
Payments may be processed through third-party payment providers. We may receive information regarding your transaction, such as payment status, amount, and transaction details, but we may not directly receive or store your complete payment card information.

Communications
We may collect information you provide when you contact us, submit an inquiry, respond to a survey, join a waitlist, communicate about a trip, or otherwise interact with Away Games.

Website & Device Information
When you use our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring pages, approximate location, and information about how you interact with the website.

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

• Process trip reservations and payments

• Communicate with you about bookings and upcoming experiences

• Coordinate accommodations, pickleball programming, coaching, activities, and other trip logistics

• Match players based on skill level and playing preferences

• Respond to questions and customer-service requests

• Send information about upcoming Away Games, new destinations, trip launches, and other updates

• Manage waitlists and early-access opportunities

• Personalize and improve the Away Games experience

• Operate, maintain, and improve our website

• Understand website traffic and visitor behavior

• Prevent fraud, misuse, or security incidents

• Maintain appropriate business records

• Comply with legal and regulatory obligations

• Protect the rights, safety, and property of Away Games, our guests, and others
   

3. EMAIL MARKETING
If you join our mailing list, request trip updates, or otherwise consent to marketing communications, we may send you emails regarding new destinations, upcoming trips, early booking access, special offers, events, and Away Games news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications necessary to administer an existing booking or transaction.

4. COOKIES & ANALYTICS
Our website may use cookies and similar technologies to operate the website, remember preferences, understand visitor behavior, measure website performance, and support marketing activities.

We may use third-party analytics, advertising, or website services that collect information about how visitors interact with our website.

Where required by applicable law, visitors will be provided with choices regarding non-essential cookies.

You may also be able to manage cookies through your browser settings.

5. WIX & OTHER SERVICE PROVIDERS
Our website may be hosted or operated using Wix and may integrate with other third-party services.
We may share information with service providers that help us operate Away Games, including providers involved in:
 

• Website hosting

• Booking and reservation management

• Payment processing

• Email and marketing communications

• Customer relationship management

• Analytics

• Hotels and accommodations

• Pickleball facilities

• Coaches and instructors

• Transportation

• Activities and excursions

• Tournament or event access

These providers may process information according to their own privacy policies and contractual obligations.

6. TRIP PROVIDERS & PARTNERS
Operating an Away Games experience may require us to provide limited guest information to hotels, resorts, pickleball facilities, coaches, activity providers, transportation providers, tournament organizers, restaurants, or other partners involved in delivering the trip.

We intend to share only information reasonably necessary to provide the applicable service or experience.

7. HOW WE SHARE INFORMATION
We do not sell your personal information for money.

We may disclose information:

• To service providers helping us operate the business

• To travel and activity partners when necessary to fulfill your booking

• When you request or authorize the disclosure

• To comply with applicable laws, regulations, legal processes, or government requests

• To investigate fraud, security issues, or violations of our policies

• To protect our rights, guests, business, or others

• In connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of the business

We may also use or disclose aggregated or de-identified information that does not reasonably identify an individual.

8. PHOTOS, VIDEO & SOCIAL MEDIA
Away Games experiences may be photographed or recorded.

With appropriate consent where required, photographs or video from trips may be used on our website, social media accounts, advertisements, promotional materials, or other Away Games content.

Participation in an Away Games trip does not automatically waive privacy or publicity rights where applicable. Additional consent or release forms may be used for trip photography and promotional content.

9. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information and why it was collected.

10. DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting information online.

11. YOUR PRIVACY RIGHTS
Depending on where you live, applicable law may provide you with rights regarding your personal information.

These may include the right to request:

• Access to certain personal information

• Correction of inaccurate information

• Deletion of certain information

• A copy of certain information

• Information about how personal information is used or disclosed

• Withdrawal of certain consent

• Opt-out rights relating to certain advertising, profiling, sharing, or sale activities

These rights may be subject to exceptions and verification requirements under applicable law.
To submit a privacy request, contact us using the information below.

12. CHILDREN'S PRIVACY
Away Games is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through our website.

Unless expressly stated otherwise for a particular experience, Away Games trips are intended for adults.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

13. THIRD-PARTY LINKS
Our website may contain links to third-party websites, tournament operators, hotels, booking providers, social media platforms, or other services.

Away Games is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. INTERNATIONAL TRAVEL
Certain future Away Games experiences may take place outside the United States.
Information may be transferred to or processed by service providers in other countries when necessary to coordinate an international experience. Privacy and data-protection laws in those countries may differ from those where you live.

15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

16. CONTACT US
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Away Games
Email: info@playawaygames.com
Website: playawaygames.com